FAQ

How do I see the clothing you have in stock?: If you’d like to check out my Agnes & Dora boutique online – there are several ways to shop. Visit my home page and click clearance to see what I have on sale, or you can shop by style or by size!  If you’d like to see everything in my shop all at once – simply go to carriecraftonline.com. If you are local to Topeka, KS – contact me for an in-person shopping appointment.

How do I make a purchase?: Once you find something online that you love, the sizes that are available in that item are in bold. Click on your size and then click “add to cart.”

Once you’re done shopping, click the shopping bag icon at the top right-hand corner of your screen and then click – “checkout.”  Confirm shipping address by clicking “continue.” Then click “Place order.”

How do I pay?: Once an order has been placed, I receive a notification and I will invoice you through PayPal. You don’t have to have a PayPal account to pay through PayPal.

Where is my invoice?: Sometimes invoices from PayPal end up in a junk or spam folder – so check there. If you still can’t find it – please let me know and I can resend the invoice.

What if it doesn’t fit?  What is your return policy?: Please let me know immediately if the item does not fit, or if you’re unhappy in anyway with your purchase. NO Cash refunds but will consider an exchange within 7 days of receipt. Otherwise, all sales final.  If the size is wrong – I will cover the cost of shipping the item back to me. If the item is returned for any other reason, you will be expected to cover the cost of shipping the item back.

How do your sizes run?: Most items are true to size; however we do have a handful of styles that are more fluid in sizing. Please feel free to contact me if you have a question on sizing or fit. I’ll do my best to direct you to your best fit.

Where do you ship?: I ship anywhere within the United States. Internationally may be more difficult – the furthest I’ve shipped so far is Singapore.

How much does shipping cost?: One item – $4, Two or more items – $7, If it requires a box – $10. If you order over $200 – Shipping is FREE.

Do you deliver?: If you are local to Topeka, KS, it is possible to arrange to pick up your items at my shop, or we can arrange to meet somewhere locally! I’d love to meet you!

I want to do what you do! How do I become an Independent Sales Rep for Agnes & Dora?:  I’d love to have you on my team!   Visit https://ccraft.agnesanddora.com/site/join-my-team for more information. If you would like to speak more about becoming a rep, don’t hesitate to contact me!